Get in touch with TestFast
Choose the route closest to what you need. Messages go to the TestFast team in Aberdeen, Scotland, and are handled by a real person who understands the product and electrical reporting.
Product and customer support
Questions about plans, supported certificates, account access, downloads, features, or using TestFast on site.
[email protected]Privacy and data rights
Access, correction, deletion, portability, objection, restriction, or another UK GDPR request.
[email protected]Legal enquiries
Questions about the published terms, acceptable use, intellectual property, or legal notices.
[email protected]Bug reports
Unexpected product behaviour, broken pages, calculation issues, or a reproducible technical problem.
[email protected]Partnerships
Questions from qualified electrical educators, trade creators, and prospective industry partners.
[email protected]Media enquiries
Interview requests, founder background, company facts, product imagery, or comment for publication.
[email protected]Help us help you
What to include in your message
Tell us which page, plan, download, certificate type, or feature your question concerns and what you were trying to achieve. For a bug, include the steps that led to the issue, what you expected, what happened instead, and your browser or device. Screenshots are useful when they do not expose client or property information.
Never send a password, recovery code, payment-card number, full client record, property details, completed certificate, or other sensitive data by ordinary email. We will ask for the minimum information needed and move the conversation to an appropriate channel if a support case needs protected data.
Response expectations
General, product, partnership, and media enquiries normally receive a response within 24–48 hours. Complex technical issues can take longer when they need investigation or a reproducible test case.
Privacy and data-rights requests are verified and answered within the timeframe required by applicable UK data protection law. The privacy page explains the available rights and how TestFast handles personal data.
Looking for product facts before contacting us?
The About page explains who built TestFast and why. The pricing page lists the current plans, and the public sitemap provides a complete directory for people, search engines, and agents.